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SAMAA by Sneha

SAMAA by Sneha

Return & Exchange

Samaa by Sneha is a newly launched home-grown brand and we are trying our best to give you a seamless purchase experience. Every piece we ship is crafted with intention, love and care. We provide a size guide based on standard body measurements. However, fit may vary across styles because of differences in fabric weight, design, silhouette, cut and construction. A garment in your measured size may feel different across styles, and a particular garment on the model may look different on you based on your body type. This is inherent to fashion design as well as body types and doesn't necessarily constitute a fabric or manufacturing defect.

Our return, exchange and refund policy is designed to be conscious, fair and transparent. We look to cater to our customers' concerns while continuing to curate slow-fashion pieces responsibly. Please review this return/exchange policy carefully before placing your order.

Return Policy

  • Return request is eligible based on sizing, fit, preference, damaged, defective, incorrect or missing items.
  • Return request for an item must be initiated within 7 days of delivery, including the day of delivery.
  • Returned items must be unworn, unwashed, unaltered, free from stains, odours, makeup, perfume, or any signs of use, with all tags attached and packed in original packaging. Items that fail quality check will be sent back to the customer and no refund or store credit will be processed.
  • Once the item passes the quality check, refund will be credited either to your original payment method or as store credit (as per your choice) within 7 to 14 business days.
  • Return request is not eligible on items purchased on sale or with a promotional discount.
  • A ₹150 handling fee is applied on any return request. This fee covers handling and shipping charges and will be deducted from the refund or store credit.
  • Each order is eligible for only one return.
  • In case the items received by the customer are damaged, defective or incorrect that could be caused in transit or manufacturing, or an item is missing in your order, kindly report to us within 48 hours of delivery with photographs, your order number, and a clear description of the issue. We may request more item and packaging images and videos from you. Items reported under this section must not be used. Once the report is verified, further information regarding replacement/refund/store credit will be communicated. We do not charge handling fees under this section.
  • We advise you to always record a video while unboxing your item. This will help a home-grown brand like us verify your request at the earliest and provide you with your remedy faster.
  • If your pin code is not serviceable for reverse pickup, you may self-ship the item to our warehouse. If the request is under the damaged, defective or incorrect section, we will compensate for your shipping charges with a ₹150 store credit.
  • In case of a custom purchase, the order is not eligible for return since the item would be made particularly according to your body measurements. There might be an exception in case you receive an item with in-transit damage or manufacturing defect or incorrect delivery. The confirmation on this will only be provided to you after your report is verified and the item returned passes the quality check.

Exchange Policy

  • Exchange request is eligible based on sizing, fit, preference, damaged, defective, incorrect items. This request is subject to stock availability.
  • Exchange request for an item must be initiated within 7 days of delivery, including the day of delivery.
  • The item you wish to exchange must be unworn, unwashed, unaltered, free from stains, odours, makeup, perfume, or any signs of use, with all tags attached and packed in original packaging. Items that fail quality verification will be sent back to the customer and no exchange will be processed.
  • Only one free size/style exchange is permitted per order. In case of a second exchange (if approved), a ₹250 handling fee is applied. An order is eligible for a maximum of two exchanges.
  • In case of a style exchange, if the item purchased on exchange is priced higher than the original item requested for exchange, the remaining amount needs to be paid right away. In case the item purchased on exchange is priced lower than the original item requested for exchange, the remaining amount will be added to your store credit.
  • In case the items received by the customer are damaged, defective or incorrect that could be caused in transit or manufacturing, or an item is missing in your order, kindly report to us within 48 hours of delivery with photographs, your order number, and a clear description of the issue. We may request more item and packaging images and videos from you. Items reported under this section must not be used. Once the report is verified, further information regarding replacement/refund/store credit will be communicated. We do not charge handling fees under this section.
  • We advise you to always record a video while unboxing your item. This will help a home-grown brand like us verify your request at the earliest and provide you with your remedy faster.
  • If your pin code is not serviceable for reverse pickup, you may self-ship the item to our warehouse. If the request is under the damaged, defective or incorrect section, we will compensate for your shipping charges with a ₹150 store credit, only on one exchange.
  • In case of a custom purchase, the order is not eligible for exchange since the item would be made particularly according to your body measurements. There might be an exception in case you receive an item with in-transit damage or manufacturing defect or incorrect delivery. The confirmation on this will only be provided to you after your report is verified and the item returned passes the quality check.

Refund Policy

  • On orders eligible for returns, refunds will be processed to the original payment method or store credit (as per your choice), minus the ₹150 handling fee. Once we receive and quality check the returned item, the refund will be processed within 3–5 business days. However, an additional time of 2–7 business days may be required for the amount to reflect in your bank account or payment provider (in case you have selected that option).
  • In case the items received by the customer are damaged, defective or incorrect that could be caused in transit or manufacturing, or an item is missing in your order, upon review, an appropriate remedy will be communicated at no extra cost. Such remedy may include a replacement or a refund.
  • Shipping charges are non-refundable on returns based on your preferences.

Order Cancellation Policy

  • In case you need to cancel an order, please do it before it's shipped. If we receive the cancellation before shipping your order, any amount paid will be refunded to the original payment method.
  • Once an order has entered processing, packaging or handover preparation, cancellation may not always be possible. If we agree to such a cancellation, we may deduct the non-refundable processing, packaging, payment gateway and handling costs already incurred, subject to a cap of ₹150.
  • If we cancel an order after confirmation for reasons concerning us, including stock unavailability, the full amount would be refunded to your original payment method, without deduction.
  • If you refuse a delivery, no amount would be refunded.

For escalation and unresolved issues, write to us at enquiry@samaabysneha.com.

Samaa by Sneha may update this policy from time to time. Any changes made will be reflected on this page. Orders already placed will continue to be governed by the policy version in force on the date of purchase.